Customer Care Numbers
| Toll Free Number | Toll Free Numbers | E-mail Support |
| Reimbursement (non cashless) | 1800-209-7777 | customercare@mdindia.com |
| Cashless | 1800-209-7800 | authorisation@mdindia.com |
| SAIL | 1800-266-5599 | sail@mdindia.com |
| LIC | 1800-209-7600 | customercare@mdindia.com |
| BPCL/IBA | 1800-266-5690 | customercare@mdindia.com/ iba@mdindia.com |
| RBI | 1800-266-5692 | customercare@mdindia.com |
| MSEB | 1800-209-7900 | msebmediclaim@mdindia.com |
| For Senior Citizen | 020-25300126 | seniorcitizen@mdindia.com |
Grievance Escalation for Reimbursement Contacts
| Escalation Level | Contact Number | |
| Level – 1 | 020-25300128/7030949754 | grievance@mdindia.com |
| Level – 2 | 7391059777 | reempas@mdindia.com |
| Level – 3 | ysuryawanshi@mdindia.com |
Grievance Escalation for Cashless Contacts
| Escalation Level | Contact Number | |
| Level-1 | 9320206713 | contact@mdindia.com |
| Level-2 | 7391059777 | reempas@mdindia.com |
| Level-3 | ysuryawanshi@mdindia.com |