Customer Support
| Customer Care Number | 011-49580301 |
| E-mail Support | customerservice@bafindia.com |
| Website | https://www.bafindia.com/ |
Customer Grievance Redressal Contacts
For Loan Products
| Principal Nodal Officer | Principal Nodal Officer 04th Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi – 110055 Ph: 011 – 4361 1117 Email : pno@bafindia.com |
| Grievance Redressal Officer | Grievance Redressal Officer Bussan Auto Finance India Pvt. Ltd. 04th Floor, Videocon Tower E-1 Jhandewalan Extension, New Delhi-110055 Ph. 011 – 4361 1117 Email: grievanceofficer@bafindia.com |
| Centralized Receipt and Processing Centre | Centralized Receipt and Processing Centre Reserve Bank of India, Central Vista, 4th Floor, Sector – 17, Chandigarh – 160017 Email: crpc@rbi.org.in |
| General Manager RBI | General Manager Department of Supervision Reserve Bank of India 6, Parliament Street, New Delhi – 110001 |
For Insurance Products
Manager Customer Service,
4th Floor, Videocon Tower,
E-1, Jhandewalan Extn.
New Delhi-110055
Service Head- csheadins@bafindia.com .
grievanceofficer@bafindia.com .
For Ex Gratia
| Nodal Officers | Regional Offices Covered |
| Nodal Officer, North Zone 4 th Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi – 110055 PH: – 011 – 4361 1117 Email ID: nodalofficernorth@bafindia.com | Delhi, Jaipur, Lucknow |
| Nodal Officer, South Zone 12th Floor, Lebara Tower, Door No. 327, Anna Salai, Teynampet, Chennai – 600006, Tamil Nadu PH: 044 – 4041 2638 Email ID: nodalofficersouth@bafindia.com | Chennai, Madurai, Cochin, Hyderabad, Vijayawada, Calicut, Bangalore |
| Nodal Officer, West Zone 215, ABC Second Floor, City Point 17, Boat Club Road, Pune – 411001, Maharashtra PH: 020 – 4103 4502 Email ID: nodalofficerwest@bafindia.com | Pune, Ahmedabad, Bhopal |
| Nodal Officer, East Zone P-255B, First Floor, CIT Road, Scheme VI (M), Kakurgachi, Kolkata – 700054, West Bengal PH: 033 – 4017 2909 Email ID: nodalofficereast@bafindia.com | Kolkata, Ranchi, Guwahati, Bhubaneswar |
Grievance Redressal Officer
Bussan Auto Finance India Pvt. Ltd.
4th Floor, Videocon Tower
E-1 Jhandewalan Extension
New Delhi-110055
Email: grievanceofficer@bafindia.com
| NBFC Ombudsman | Area of Operation |
| NBFC Ombudsman, North Zone C/o Reserve Bank of India, Sansad Marg, New Delhi -110001 Tel No. 044 – 25395964 Fax No. 25395488 | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir |
| NBFC Ombudsman, South Zone C/o Reserve Bank of India Fort Glacis, Chennai 600 001 Tel No. 044 – 25395964 Fax No. 044 – 25395488 | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry |
| NBFC Ombudsman, West Zone C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| NBFC Ombudsman, East Zone C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700 001 Tel. No. 033 – 22304982 Fax No. 033 – 22305899 | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |
or
General Manager
Department of Supervision
Reserve Bank of India
6, Parliament Street
New Delhi – 110001
Email: dnbsnewdelhi@rbi.org.in
Head Office & Regional Office Contacts
Head Office
4th Floor, Videocon Tower, E-1, Jhandewalan Extn.
New Delhi -110055, India
Phone: +91-11-4361-1111
Fax: +91-11-4361-1139
Delhi Regional Office
4th Floor, Videocon Tower, E-1, Jhandewalan Extn.
New Delhi -110055, India
Phone: 011-47613000
FAX: 011-47613020
Chennai Regional Office
12th Floor, Lebara Tower, Door No. 327,
Anna Salai Teynampet, Chennai – 600006 (Tamilnadu)
Phone: 04443405450
FAX: 044-43405459